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911 Dispatchers and Communications Officers This 4-hour course provides emergency dispatchers with the knowledge and tools to mitigate the serious risk posed by 9-1-1 work related stress. Our presenter will cover the physiology of the stress response; three elements of stress theory; the stress of the dispatcher job function and what to do about it! He will also address nutrition and identifying the stress promoting vs. stress-reducing diets. The presentation will also include; the 7-step action plan for managing fear; self-management tools for creating more free time and stress resilience strategies to go from habitually reacting to proactively responding.Learning Objectives:
Participants will learn evidence-based practices to understand the underlying cause of work related chronic/traumatic stress. These best practices will assist with:
- Dramatically lowering stress levels and managing fear
- Identifying underlying thought patterns that lead to more stress
- Improving interpersonal communication at work and at home
- Creating more time to do the things that are most important