Providing A+ Customer Service in the Public Sector
  • Training is geared towards front-line public sector customer service providers and or supervisors of front-line customer service providers.
Topics:
  • How public sector employers can set realistic customer service goals
  • How to develop A+ Customer Service guidelines
  • How to manage difficult clients/customers
  • How to evaluate the success of the employer's customer service efforts
  • How employees can support each other in providing outstanding customer service
  • How to involve all employees in customer service
  • The importance of providing good customer service to internal customers